Delivery and Return Terms

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

1. Digital Delivery

Services purchased through YouReply Manage are delivered digitally; there is no physical delivery. With a card payment the service is activated immediately once the payment is approved. With a bank transfer the plan is activated after we confirm the payment.

• The service is accessible through a web browser
• Order documents and activation details are sent to your registered e-mail address
• The invoice is issued once the payment is confirmed

2. Free Trial

Paid plans come with a 14-day free trial. No credit card is required to start it and no automatic charge is made at the end of it; when it ends the account returns to the free plan. The trial can be used once per product.

3. Statutory Right of Withdrawal

The consumer's fourteen-day right of withdrawal in distance contracts, and the exceptions in Article 15 of the Regulation on Distance Contracts, are explained in the Preliminary Information Form and the Distance Sales Agreement. At the purchase step a separate confirmation is taken for performance beginning before the withdrawal period expires.

4. Voluntary Refund Policy

Separately from the statutory right of withdrawal, we consider refund requests in the following cases. This policy is our own commitment and does not limit your statutory rights.

• Monthly plans: within 7 days of purchase
• Annual plans: within 14 days of purchase

A refund is conditional on the service not having been used substantially: after the purchase, no new project created, no team member invited and no task added. Used add-on packages and custom services are outside the scope.

Process: send your request to destek@youreply.com.tr; it is reviewed within 3 business days and approved refunds reach your account within 5 to 10 business days depending on the payment method.

5. End of Period and Cancellation

Because the subscription does not renew by itself, no separate cancellation is needed: when the period ends your account returns to the free plan and no further charge is made. Your project content is not deleted; if the free plan's active project limit is exceeded you cannot create a new project while you keep working in your existing ones.

If you buy again before the period ends, the new period starts at the moment of purchase and the remaining days are not carried over, so we suggest renewing close to the end of the period.

6. Changing Plans

To move to a larger plan you purchase the new plan; a new period starts with the purchase and no pro-rata credit is given for the days left in the previous period. Moving to a smaller plan is done with a new purchase after the current period ends.

7. Contact

For questions about delivery, refunds and invoices, write to destek@youreply.com.tr.