FAQ
Frequently asked questions
What the product does, what it does not, where your data sits and what you pay for when.
Product
- How is YouManage different from other project management tools?
- A generic task manager tracks tasks; YouReply Manage runs the research project. Ready phase sets per research type, a research phase field separate from task status, and the brief with planned and actual dates and budget are built in. The planning side stays familiar: board, list, calendar and timeline show the same data.
- What kinds of research can be managed?
- Theses and doctoral research, academic and funded research, survey and fieldwork research, qualitative and mixed-methods research, market research, and UX and user research. Organizational customer or employee research runs in the same structure.
- Can I manage a thesis or dissertation in YouManage?
- Yes. You can manage stages such as the research question, literature review, proposal, ethics approval, data collection, analysis, chapter writing, supervisor feedback, submission and defence preparation in one project, with owners and due dates. YouManage does not write the thesis or perform the analysis; it manages the research process and its deliverables.
- Does YouManage run surveys or analysis?
- No. Survey building and response collection happen in YouReply Survey, statistical analysis in YouReply Analyze, and qualitative coding and thematic analysis in YouReply Qualitative. YouReply Manage runs the plan, owners, due dates and phases around that work, and you move between products with one sign-in from your central YouReply account.
- Can I customize the research phases?
- Yes. The ready-made research template is a starting point, not a required structure. You can rename, reorder, remove or add phases to match your own methodology. A project template carries columns, labels, phases and initial work packages.
- Are board, list, calendar and timeline views available?
- All four are available and they all show the same data: cards on the board, rows in the list, date ranges on the calendar, bars on the timeline (Gantt). On the timeline, bars are grouped by work package, dependencies are drawn as arrows and the critical path is highlighted; undated work is not hidden, it sits in its own lane.
- Can I use tasks, subtasks, checklists and dependencies?
- Yes. There are three levels: work package, task and subtask. A subtask is a full task with its own status, owner and card on the board. A checklist item is just a checkbox. Work can block other work; a block appears as a badge on the card and an arrow on the timeline.
Data and integrations
- Where do the fieldwork and quota indicators come from?
- Fieldwork, quota and data-quality indicators appear only when a relevant YouReply field campaign is connected. That connection is written but not switched on in production yet; today you manage the field plan with tasks, checklists and milestones. Once it is available, target and completed responses, screen-outs, drop-offs, quality rejections and quota breakdowns will appear in the project.
- Can it be used for projects without fieldwork?
- Yes. For projects with no field campaign, such as a thesis, qualitative research or desk-based academic work, phases, tasks, calendar, timeline, dependencies, milestones and the brief fields are all available.
- Where is my data hosted?
- Your project data is kept in a MySQL database on servers managed by YouReply. Transactional e-mails and contact form messages are sent through Amazon Web Services' e-mail service in the European Union (Frankfurt) region. The service providers we use are listed on the security page.
- How are backups handled?
- Database backups are pulled by a separate backup server; the production server has no permission to delete backups. The YouManage database is backed up several times during the day, each backup is integrity-checked and a corrupt backup is not kept.
- Can I export my data?
- You can download your account data from your YouReply account as a JSON file. There is no ready export for project content yet; if you need one, write to destek@youreply.com.tr.
- Do you use artificial intelligence?
- No. Calculations in YouReply Manage follow rules defined in source code, and the content you enter is never sent to a language model or a third-party AI service. If you are looking for text analysis, YouReply Intelligence is a separate product.
- Is there a Slack integration, calendar sync or a public API?
- No. The integrations available today, with their status, are listed on the integrations page; we do not promise connections that do not exist.
Account, roles and data
- How do roles and viewer access work?
- The workspace has Administrator, Project Manager, Team Member and Viewer roles. Within a project there are also Owner, Contributor and Viewer. A Viewer cannot change anything; this is how supervisor and stakeholder access is modelled. Permission checks are enforced on the server.
- Can I delete a project?
- Projects are archived rather than deleted, and can be restored at any time. An archived project no longer counts towards your active project limit, so it frees a slot.
- How do I delete my account?
- You start the deletion request from your central YouReply account and it has a seven-day window in which you can undo it. After that your account record is anonymized; invoice records subject to statutory retention are kept for the period the law requires. If you also want the project content in YouManage deleted, write to kvkk@youreply.com.tr.
- Can we use our own logo and brand colours?
- The account logo, display name and brand colour are available on organization accounts and cannot be used on personal accounts. This depends on the account type, not on the plan.
Pricing and payment
- What does the Free plan include?
- 2 active projects, 5 seats and the whole research template: the brief, adaptable phases, the views, milestones and the project summary. What makes the product distinctive is available on the free plan too.
- What separates the plans?
- Every plan includes a set number of active projects and seats: Free 2 projects / 5 seats, Team 10 / 10, Research Group 50 / 50, Corporate 100 / 100. Enterprise is agreed by contract. The feature set is the same; paid plans add priority support.
- What happens when I reach the plan limit?
- When your active projects reach the limit of your plan you cannot create a new project; your existing projects keep working exactly as before and do not become read-only. Archiving a project frees a slot.
- How does the free trial work?
- Paid plans come with a 14-day free trial. No credit card is required to start it and no automatic charge is made at the end; when it ends your account returns to the free plan. The trial can be used once per product.
- Does the subscription renew automatically?
- No. Payment is one-off and your card details are not stored for renewal. The period you choose starts at purchase; when it ends your account returns to the free plan and your projects are not deleted. To continue you buy again. If you buy before the period ends, the new period starts immediately and the remaining days are not carried over.
- Is there a discount for annual billing?
- Yes. Annual billing costs less than twelve monthly payments for the same plan. When you switch to the annual option on the pricing page you see the saving and the monthly equivalent.
- Which payment methods do you accept?
- Credit or debit card (through the iyzico payment infrastructure, with instalment options depending on your card) and bank transfer. With a bank transfer the plan is activated once your payment is confirmed. Your card details are not stored by YouReply.
- How is the invoice issued?
- You enter your invoice details at the payment step. Your invoice is issued once the card payment completes; with a bank transfer it is issued after the payment is confirmed. For invoice questions write to destek@youreply.com.tr.
- Can I get a refund?
- Your statutory right of withdrawal and our own voluntary refund policy are separate, and both are explained on the Delivery and Return Terms page. No charge is taken during the free trial in any case.
- Do you sign a data processing agreement (DPA)?
- We review data processing agreement requests from organizational customers at kvkk@youreply.com.tr. The service providers we use are listed on the security page.